Use case guide
CX pilot plan
Prove one queue in one language pair before scaling.
- Simulate a support turn in the Agents console.
- Invite teammates under org RBAC.
- Wire /v1 speech + chat completions into your contact center.
LugemiAgents
LugemiCustomer Support
Support and IVR that understand accents, switches, and regional phrasing.
Customer Support
Replace brittle IVR trees with Lugemi speaking agents that listen and reply in the languages customers already use — with metering, RBAC workspaces, and review for production support desks.
Akwaaba — please, what languages can speaking agents use in Ghana?
Akwaaba. Agents can use Ghanaian English, Asante Twi, Akuapem, Ga, and Ewe — Kenya, Nigeria, and other African countries stay available too.
Play each turn, or play the full agent conversation.
Use cases, demos & developer kit
How teams ship with Customer Support: interactive demos above, step guides below, and the same /v1 surface for APIs and SDKs.
Support agents
Voice FAQ and escalation scripts tuned for African and global language communities.
Inbound voice
Hotline-ready STT → reason → TTS. Connect telephony via your stack; Lugemi owns the language layer.